General Terms and Conditions

§ 1 Scope of Application

§1.1

All services and offers from NetCore Solutions GmbH are provided exclusively on the basis of these General Terms and Conditions. These are part of all contracts that NetCore Solutions GmbH concludes with its contractual partners (hereinafter also referred to as "customer") regarding the deliveries or services it offers. They also apply to all future services or offers to the customer, even if they are not separately agreed again.

§1.2

The terms and conditions of the customer or third parties do not apply, even if NetCore Solutions GmbH does not specifically object to their validity in individual cases. Even if NetCore Solutions GmbH refers to a letter or email that contains or refers to the terms and conditions of the customer or a third party, this does not constitute consent to the validity of those terms and conditions.

§1.3

The offers and services of NetCore Solutions GmbH are aimed exclusively at entrepreneurs (§ 14 BGB) and merchants (HGB).

§ 2 Services

§2.1

NetCore Solutions GmbH provides online-based consulting services for (online) marketing agencies, particularly in the area of ​​operational process optimization and project management. Unless expressly agreed otherwise in writing, NetCore Solutions GmbH does not owe the customer the achievement of a specific result, in particular not the achievement of specific sales limits/key figures.

§2.2

The customer must always provide the cooperation required of him completely and on time upon first request from NetCore Solutions GmbH. If the customer fails to provide cooperation and thereby prevents NetCore Solutions GmbH from providing the service, NetCore Solutions GmbH's claim to remuneration remains unaffected.

§2.3

With regard to the services to be provided by NetCore Solutions GmbH to the customer, NetCore Solutions GmbH has the right to determine the performance in accordance with § 315 of the German Civil Code.

§2.4

NetCore Solutions GmbH is entitled to have services owed to the customer provided by subcontractors and third parties. The provision of services in person is not owed.

§2.5

If so-called video calls are agreed between NetCore Solutions GmbH and the customer, the agreed appointments are binding. There is no right to transfer or rescheduling. This does not apply if the impediments arise from the sphere of NetCore Solutions GmbH.

§2.6

The customer must always ensure that the technical requirements (adequate internet connection, camera, microphone, etc.) required to use the services of NetCore Solutions GmbH are met.

§2.7

If the need for on-site appointments with the customer arises during the consultation, this is not already the subject of the agreement concluded between NetCore Solutions GmbH and the customer.

§2.8

Booking consulting services with NetCore Solutions GmbH does not establish an employment relationship.

§ 3 Payments, prices, conditions

§3.1

The prices stated and communicated by NetCore Solutions GmbH are binding. The communicated prices are net plus statutory sales tax.

§3.2

The remuneration owed by the customer is due immediately, in full and in advance, unless otherwise agreed individually. A (SEPA) direct debit authorization granted to NetCore Solutions GmbH is also valid for the further business relationship until revoked.

§3.3

If SEPA direct debit is agreed, the customer must issue NetCore Solutions GmbH with a written SEPA direct debit mandate after the contract has been concluded. NetCore Solutions GmbH will provide such a mandate on request.

§3.4

NetCore Solutions GmbH will issue the customer with a proper invoice showing sales tax (if necessary through vicarious agents).

§3.5

In the event that agreed direct debits cannot be collected from the customer's account and a chargeback occurs, the customer is obliged to transfer the amount owed to NetCore Solutions GmbH within three working days of the chargeback and to bear the costs caused by the chargeback.

§3.6

Offsetting with counterclaims is only permitted on both sides if the other contracting party has acknowledged the offsetting or if it has been legally established. The same applies to the exercise of a right of retention by one of the contracting parties.

§ 4 Termination, term

§4.1

The contract has the minimum term individually agreed between the parties. Early termination is excluded.

§4.2

Any free termination rights before the end of the contract term are excluded.

§4.3

Terminations must always be in writing to be effective.

§4.4

The right to extraordinary termination for good cause always remains unaffected.